Tag Archives: HCAHPS

Pay For Performance: Are Hospitals Becoming More Efficient in Improving Their Patient Experience?

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When I joined AMS nearly 2 years ago, I was finishing my doctoral research that examined the impact of CMS’ Pay for Performance (P4P) system on the relationship between hospital costs and the patient experience. This P4P system provides a financial reward or penalty for hospitals that will reach as high as 2% of Medicare   Read More

Motivating Physicians: Dollars and Sense

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Jo and I had a great conversation last week with Dr. Joe Bujak, MD, FACP,  the author of several books including Inside the Physician Mind: Finding Common Ground with Doctors (2008).  Bujak’s premise is that physicians are driven by their personal visions and goals, and that organizations need to align their interests Read More